Refunds & Cancellations

Last updated: October 15, 2026.

Custom-made artwork

Each portrait is made to order from your photograph. Full payment is required before production begins. Please confirm your reference image carefully: it cannot be changed once stitching has begun. Small adjustments during creation are included; major redesign requests may cost extra.

Changes and cancellation requests

Contact the786617@gmail.com as soon as possible with your order number if you need to change or cancel an order. Orders are non-refundable after production starts, except where applicable law requires otherwise. This does not exclude rights relating to defective goods, non-delivery, or qualifying shipment delays.

Damage, incorrect items, and delivery problems

Please email your order number, a description of the issue, and photographs where relevant so we can review the problem and arrange the appropriate resolution. Contact us before returning an item to obtain the correct return instructions.

Production and shipment delays

Listed portraits take approximately 3 months to make, plus transit time. If we cannot ship within the stated period, we will notify you of the delay and provide the cancellation and refund options required by applicable law.

Questions

Email the786617@gmail.com. Your statutory consumer rights are not limited by this policy.